Refund policy
Refund & Return Policy
At Aquarium Guruji, we are committed to delivering quality aquarium products. Please read our policy carefully before placing an order.
No Refund. No Return. All sales are final. We do not accept returns or issue refunds for any reason, including change of mind, incorrect selection, or if you no longer want the product.
No Warranty None of our products carry any manufacturer or seller warranty. Every product is carefully inspected and quality-checked by us before dispatch. However, in the rare event that a product arrives damaged or defective due to transit, we offer a replacement as a goodwill gesture under the conditions below.
Damaged or Defective Items — Replacement Only We offer a replacement only (no refund) in the rare case that your product arrives damaged or defective due to transit, subject to the following conditions:
- You must record an uncut unboxing video starting from the moment you receive and open the package.
- The damage must be clearly visible in the unboxing video.
- The claim must be raised within 48 hours of delivery.
- The video must be shared with us at the time of raising the claim.
- Return courier charges are to be borne by the customer. We do not cover return shipping costs under any circumstances.
Claims raised after 48 hours, or without an uncut unboxing video, will not be entertained under any circumstances.
How to Raise a Claim Contact us within 48 hours of delivery via:
- Email: sales@aquariumguruji.com
- WhatsApp: 8080802325
Please share:
- Your order number
- The uncut unboxing video clearly showing the damage
- Photos of the damaged product and packaging
We will review your claim and respond within 2–3 business days. If approved, a replacement will be dispatched and return courier instructions will be shared. Return shipping cost must be paid by the customer before the replacement is processed.
No Exceptions We strictly do not entertain refund or return requests for:
- Change of mind or personal preference
- Products not meeting expectations after purchase
- Claims raised after 48 hours of delivery
- Claims without an uncut unboxing video
- Return courier cost disputes